When you can't sign in

Willo has no passwords, so there's nothing to reset. You sign in with Google, or with an emailed link and code. Start by using the same way you signed up. If you don't remember which, try Continue with Google first. If you land on an empty dashboard, that isn't the account you signed up with: sign out and use your email.

You signed up with Google

1. Choose Continue with Google. Nothing is emailed, so there's nothing to wait for.
2. Check which Google account your browser picked. Signing in with a second personal or work account is the usual reason for an empty dashboard.
3. Try a private window. Extensions and several signed-in Google accounts can interfere.

You signed up with email

1. Check the address for typos. It must be the one you signed up with.
2. Use the code. The email has a one-time code as well as a button. Type it into the One-time code box on the Check your email screen and choose Verify code. This works even when the button opens in the wrong browser, or a work email scanner has already used the link.
3. Look in spam and promotions. Give it two or three minutes.
4. Still nothing? Choose Use a different email (or reload the sign-in page) and enter your address again to get a new email. There's no resend button, and each link and code works once.

You were invited and can't accept

The invitation only works for the address it was sent to.

• "Sent to a different email address": you're signed in as someone else. Choose Use a different email and sign in with the invited address.
• "Expired": invitations last 7 days. Ask the person who invited you to send a new one.
• "This invite link is invalid or has been revoked": a newer invitation replaced it, or it was cancelled. Ask for a new one.

You signed in but can't see a business

• Check you're in the right account (see the Google steps above).
• If someone else's business is missing, they may have removed you, or invited you to only one of their businesses. Ask them.
• If your own business is missing after a transfer, it now belongs to the recipient's organization.

Your customers can't sign in to your site

That's a different system: the login on the site Willo built for you, not your Willo sign-in. Ask Willo in chat to check your site's login emails.

Still stuck

Write to support@willo.ai. Include the address you sign in with and what you see. Never send your sign-in link or code to anyone, including support.

Related: Sign in and your account.