Notifications
The emails and inbox notifications Willo sends you, from lead alerts to the weekly results report, and how to turn each one on or off.
On this page
Willo sends two kinds of notification: emails, and notes in your Willo inbox (the bell at the bottom of the left rail). You choose which ones you get on one page.
Change your notifications
- Open your business and choose Settings.
- Choose Notifications.
- Use the switch beside each notification. It saves straight away.
Every email Willo sends you also has an unsubscribe link at the bottom, which turns that one notification off. Turn it back on from the same page.
Most switches belong to the business, so they apply to everyone on it. The editor role or higher can change them, and anyone on the business can see them. Two are for your whole account, the weekly results report and the tips from the founders, and only an organization admin or the owner can change those. See Roles.
What you can turn on or off
Your site's results
| Notification | Where | What it is |
|---|---|---|
| New lead alerts | Sent as soon as someone fills in a form on your site, with what they sent. Reply to the email to answer them directly. | |
| New lead alerts | Inbox | The same alert in your Willo inbox. |
| Weekly results report | Every Monday: visitors, top pages, leads, new subscribers, sales, what Willo shipped, and one next step. One email covers every business in your account. On by default on paid plans. |
A lead alert arrives within seconds for a signup form. For a contact form that saves to your business's own database, it arrives within about ten minutes. Willo sends at most 25 lead alerts per business per day, so a form flooded by a bot can't flood you. Past that, leads are still recorded and counted in your weekly report.
Visitors and leads explains how both are counted.
What Willo is doing
| Notification | Where | What it is |
|---|---|---|
| Daily digest | A morning recap of what your AI team did the day before, only on days with something to report. On by default on paid plans. | |
| When Willo needs your input | A high-priority task is waiting on a decision from you. At most one a day. | |
| Weekly Agent Programs digest | A Monday summary of what your Agent Programs ran. | |
| Agent run results | Inbox | A note when an Agent Program run finishes or fails. A run that needs you to act still arrives with this off. |
Your account
| Notification | Where | What it is |
|---|---|---|
| Tips from the founders | Getting-started emails from Willo's founders in your first weeks. | |
| Approvals waiting on you | Inbox | Always on. An agent is paused until someone approves what it wants to do. See Approvals. |
| Billing and credit alerts | Always on: low credits, failed payments and plan changes. |
Questions
Do lead alerts go to my teammates too?
The email goes to the account owner. The inbox notification goes to everyone who can manage the business, the owner and admins.
Why did I get a "test lead" alert?
Someone on your team filled in the form, often you checking it works. It arrives so you know the form delivers, but it doesn't count as a lead in your weekly report.