Troubleshooting

What to check when something does not work, area by area, and how to reach support.

Guide

• When Willo's chat isn't responding: Why Willo might answer but not act, or not answer at all, and what to check first, from a waiting approval card to credits, roles and connection errors.
• When a site change doesn't show: What to check, in order, when a change you or Willo made isn't on your site, from the wrong page or copy to data that waits for a rebuild.
• When a build or deploy fails: What to do when your first build seems stuck, a deploy fails, or your site won't load, checked from the deploy outwards before your own connection.
• Backend troubleshooting: What to check when forms, logins or images stop working, the backend is paused or still being set up, login emails don't arrive, or a job didn't run.
• Content troubleshooting: What to check when a post is not live, publishing is refused, a new collection is missing from the Content tab, or an item changed unexpectedly.
• Assets troubleshooting: What to check when an upload is refused, images stop loading on your site, a file is missing in the draft preview, or visitors' uploads fail.
• Business records troubleshooting: What to check when goals are missing, a roadmap task won't complete, a decision seems ignored, a document won't edit, or Willo forgets something.
• Agent Programs troubleshooting: What to check when a program won't build, didn't run, keeps asking for approval, stopped early or is spending more than expected.
• Growth Engine troubleshooting: What to check when the Growth Engine isn't doing anything, stopped, is working on the wrong things, or an email campaign won't send.
• Payments troubleshooting: What to check when Stripe won't connect, the Stripe dashboard looks limited, a sale doesn't show, a webhook errors, or Shopify products don't appear.
• Connectors troubleshooting: What to check when you can't connect an account, Willo says it needs reconnecting, or a request to your calendar, documents or mail doesn't work.
• Domain troubleshooting: What to check when a custom domain is stuck on pending, shows a security warning, will not load, or your email stopped after a DNS change.
• Migration troubleshooting: What to do when a site migration shows no scan card, says your site is too large, leaves pages out, or still loads images from your old site.
• When you can't sign in: What to try when the sign-in email doesn't arrive, the link doesn't work, Google lands you on an empty dashboard, or an invitation won't accept.
• Billing and credits problems: What to do when you run out of credits, credits go faster than expected, a plan change doesn't show, or a charge looks wrong.