# Troubleshooting

> What to check when something does not work, area by area, and how to reach support.

Source: https://www.willo.ai/docs/troubleshooting

What to check when something does not work, area by area, and how to reach support.

## Guide

- [When Willo's chat isn't responding](https://www.willo.ai/docs/troubleshooting/chat-not-responding): Why Willo might answer but not act, or not answer at all, and what to check first, from a waiting approval card to credits, roles and connection errors.
- [When a site change doesn't show](https://www.willo.ai/docs/troubleshooting/site-changes-not-showing): What to check, in order, when a change you or Willo made isn't on your site, from the wrong page or copy to data that waits for a rebuild.
- [When a build or deploy fails](https://www.willo.ai/docs/troubleshooting/builds-and-deploys): What to do when your first build seems stuck, a deploy fails, or your site won't load, checked from the deploy outwards before your own connection.
- [Backend troubleshooting](https://www.willo.ai/docs/troubleshooting/backend): What to check when forms, logins or images stop working, the backend is paused or still being set up, login emails don't arrive, or a job didn't run.
- [Content troubleshooting](https://www.willo.ai/docs/troubleshooting/content): What to check when a post is not live, publishing is refused, a new collection is missing from the Content tab, or an item changed unexpectedly.
- [Assets troubleshooting](https://www.willo.ai/docs/troubleshooting/assets): What to check when an upload is refused, images stop loading on your site, a file is missing in the draft preview, or visitors' uploads fail.
- [Business records troubleshooting](https://www.willo.ai/docs/troubleshooting/business-records): What to check when goals are missing, a roadmap task won't complete, a decision seems ignored, a document won't edit, or Willo forgets something.
- [Agent Programs troubleshooting](https://www.willo.ai/docs/troubleshooting/agent-programs): What to check when a program won't build, didn't run, keeps asking for approval, stopped early or is spending more than expected.
- [Growth Engine troubleshooting](https://www.willo.ai/docs/troubleshooting/growth-engine): What to check when the Growth Engine isn't doing anything, stopped, is working on the wrong things, or an email campaign won't send.
- [Payments troubleshooting](https://www.willo.ai/docs/troubleshooting/payments): What to check when Stripe won't connect, the Stripe dashboard looks limited, a sale doesn't show, a webhook errors, or Shopify products don't appear.
- [Connectors troubleshooting](https://www.willo.ai/docs/troubleshooting/connectors): What to check when you can't connect an account, Willo says it needs reconnecting, or a request to your calendar, documents or mail doesn't work.
- [Domain troubleshooting](https://www.willo.ai/docs/troubleshooting/domains): What to check when a custom domain is stuck on pending, shows a security warning, will not load, or your email stopped after a DNS change.
- [Migration troubleshooting](https://www.willo.ai/docs/troubleshooting/migration): What to do when a site migration shows no scan card, says your site is too large, leaves pages out, or still loads images from your old site.
- [When you can't sign in](https://www.willo.ai/docs/troubleshooting/sign-in): What to try when the sign-in email doesn't arrive, the link doesn't work, Google lands you on an empty dashboard, or an invitation won't accept.
- [Billing and credits problems](https://www.willo.ai/docs/troubleshooting/billing): What to do when you run out of credits, credits go faster than expected, a plan change doesn't show, or a charge looks wrong.