# Sign in and your account

> How signing in to Willo works without a password, where your account settings are, and how to change the email address you sign in with.

Last updated: October 16, 2026

Source: https://www.willo.ai/docs/team/sign-in-and-your-account

Willo has no passwords. You sign in with Google, or with a link and a one-time code that Willo emails you. There is nothing to set, change or reset.

## Signing in

On the sign-in page, choose one:

- **Continue with Google.** One click, nothing emailed. Use the Google account you signed up with.
- **Continue with email.** Enter your address. Willo sends an email with a sign-in button and a one-time code.

The **Check your email** screen has a **One-time code** box and a **Verify code** button. Typing the code is the most reliable way in, especially when the link opens in a different browser or a work email scanner gets to it first. The button in the email works too. Each link and code works once.

If you don't remember how you signed up, try **Continue with Google** first. If it takes you to your businesses, that's your account. If you land on an empty dashboard, that Google account isn't the one you signed up with: sign out and try your email instead.

## Your account settings

Open your avatar (bottom of the left rail inside a business, or top right on **My businesses**) and choose **Account settings**. There you can change your email address, display name and avatar.

The same avatar menu has **Team & organization**, **Billing**, the theme switch and **Sign out**. On **My businesses** it also has **Refer a friend**; inside a business, that's the gift icon on the rail.

## Changing your email

1. Open **Account settings** and choose **Change** beside your email.
2. Enter the new address and save.
3. Willo sends a confirmation link to your current address **and** your new one. Click both. Your email changes only after both are confirmed; until then you stay signed in under the old one.

Check spam in both inboxes if a link doesn't arrive.

If your account signs in only with Google, the email field can't be edited and says **Managed by Google**. Write to support@willo.ai to change it.

## Organizations and businesses

When you sign up, Willo creates an **organization** for you. Your plan and credits belong to the organization, and every business in it shares them. You are its **owner**.

People can also invite you into their organization, or into one of their businesses. You then see those businesses on **My businesses**, beside your own. See [Roles](https://www.willo.ai/docs/team/roles).

## Keeping your account safe

- Nobody at Willo, and nothing in Willo's chat, will ask for your sign-in link or code. Never share them.
- Signing out on a shared computer: avatar menu → **Sign out**.

## Leaving

- Cancelling your plan pauses your businesses; it doesn't delete anything. See [Change, pause or cancel your plan](https://www.willo.ai/docs/plans/change-pause-or-cancel).
- Deleting your account is permanent and goes through support. See [Delete a business or your account](https://www.willo.ai/docs/team/delete-a-business-or-account).

Trouble signing in? See [When you can't sign in](https://www.willo.ai/docs/troubleshooting/sign-in).