# Get help

> Where to ask when something isn't working, how support chat reaches a person, and the email address to use when you can't get into the dashboard.

Last updated: October 16, 2026

Source: https://www.willo.ai/docs/start-here/get-help

There are three places to get an answer, and they suit different questions.

## Ask Willo first

For anything about your own business, Willo's chat is the fastest answer: "why isn't my change showing?", "what plan am I on?", "where do I connect my domain?". It can look at your site, your deploys and your account, which support would otherwise ask you about. Asking is free.

## Chat with support

For a bug, a billing question, or anything you want a person to look at:

1. Click **Help**, the round **?** at the bottom of the left rail inside a business. On the **My businesses** page it is at the top right.
2. Choose **Chat with Support**.

Willo's support assistant answers first and hands your conversation to a person when it needs one. Their reply comes back into the same panel, and the **?** shows a count of unread replies. The panel keeps your past support conversations, so you can reopen one later.

A support conversation isn't a ticket: there is no ticket number to quote or status to check. Just reopen the conversation.

The same menu also has:

- **Book a strategy call**, to schedule a live conversation.
- **Launch Setup Checklist**, to reopen the onboarding checklist.
- **Replay business reveal**, for businesses that have one.

## Email

If you can't reach the dashboard at all, for example because you can't sign in, write to **support@willo.ai**. The address is also at the bottom of the support chat panel.

## What to include

Whichever route you use, these save a round trip:

- The business's name.
- What you expected, and what happened instead.
- The exact page address, if it's about your site.
- A screenshot, if something looks wrong.

Support never needs your sign-in link or code. Don't share them with anyone.

## Things support handles

- A downloadable copy (zip) of your site's code.
- Deleting your account, and data export requests.
- Refunds, and charges you think are wrong.

## Things you can do yourself

- **Change your email**: **Account settings** in your avatar menu. See [Sign in and your account](https://www.willo.ai/docs/team/sign-in-and-your-account).
- **Read your code on GitHub**: see [Give an agent read access to your code](https://www.willo.ai/docs/site/give-an-agent-read-access).
- **Change, pause or cancel your plan**: **Billing** in your avatar menu. See [Change, pause or cancel your plan](https://www.willo.ai/docs/plans/change-pause-or-cancel).

Related: [Troubleshooting](https://www.willo.ai/docs/troubleshooting).